Where We Fill
the Gap

Koach Kam LLC delivers fractional executive services across four core practice areas — each grounded in 20+ years of proven results at the highest levels of corporate and public sector leadership.

Operations Strategy

Koach Kam brings Fortune 500 operational rigor to organizations that need it. From redesigning core processes to establishing PMO governance, every engagement is anchored in measurable outcomes.

Operational Assessments & Gap Analysis
PMO Establishment & Governance Frameworks
Process Redesign & Optimization
Site Logistics & Event Operations Planning
Vendor & Supplier Management Systems
Safety & Contingency Planning
Performance Dashboards & After-Action Reports
30%
Reduction in initiative delivery time (Microsoft)
22%
Reduction in program delivery time (Regional Nonprofit)
50%
Reduction in operational redundancies

Strategic Planning

Strategy without execution is just a document. Koach Kam specializes in bridging the gap between vision and action — developing roadmaps that are funded, resourced, and built for accountability.

Strategic Planning Retreats & Facilitation
3–5 Year Roadmap Development
OKR Design & Alignment
Go-to-Market Strategy
Change Management Planning
Stakeholder Engagement Frameworks
Organizational Design & Capacity Building
3-Year
Funded roadmap secured for Municipal Initiative
80%
Increase in cloud revenue (Microsoft SMC)
16%
Exceeded annual growth forecasts

Customer Service Excellence

Kamika's track record in customer operations is unmatched — managing $150M P&L call center operations, deploying AI-powered support systems, and engineering feedback loops that eliminate repeat complaints.

Customer Experience Audits
AI-Driven Support Optimization
Escalation Prevention Programs
Customer Feedback Loop Design
NPS & CSAT Improvement Programs
Frontline Manager Training & Coaching
First-Call Resolution Optimization
60%
Reduction in customer service complaints (GreenSky)
70%
Decrease in repeat complaint rates
38%
Improvement in customer satisfaction scores (Equifax)

AI & Digital Transformation

Most organizations know AI is important but don't know where to start. Kamika has hands-on experience deploying AI-powered agents in enterprise environments — and can help your team identify, design, and implement AI solutions that create real business value.

AI Readiness Assessment
AI Use Case Identification & Prioritization
AI Agent Design & Deployment Support
Data Modeling & Reporting Infrastructure
Digital Transformation Roadmaps
Technology Adoption & Change Management
60%
Lead conversion increase via AI agent (Microsoft)
80+
Products supported by AI-driven system
77%
Increase in partner-driven customer solutions

Flexible Models
Built for Your Needs

Fixed-Price

Defined scope, defined outcome. Ideal for discrete projects like strategic planning retreats, operational assessments, or PMO setup.

Duration4–12 weeks
Best ForOne-time projects with clear deliverables

Time & Materials

Flexible engagement for evolving needs. You pay for the time and expertise applied, with full transparency on hours and deliverables.

DurationOngoing
Best ForComplex transformations with shifting scope

Retainer

Fractional COO on call. A set number of hours per month ensures you have senior strategic and operational leadership available when you need it.

Duration3–12 months
Best ForOrganizations needing ongoing executive support

Ready When You Are

All procurement documentation is available upon request: NDAs, SOWs, Certificates of Insurance, W9, and certifications. Typical project durations range from 4–6 weeks to 3–9 months.

NDASOWCOIW9NAICS 541611NAICS 541618WOSBMBE

Cross-Sector
Expertise

Federal Government
State & Local Government
Nonprofit Organizations
Technology & SaaS
Financial Services
Healthcare & Public Health
Startups & Scale-ups
Event & Entertainment

Not Sure Which Service Fits?

Schedule a complimentary discovery call and we'll identify the right engagement model for your needs.